FAQ

What is 'My Account'? How do I update my information?

- It is easy to update your account and view your orders any time through 'My Account'.
- 'My Account' allows you complete control over your transactions
- Manage/edit your personal data like address, phone numbers, email ids
- Change your password
- Track the status of your orders

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, we confirm receipt of the order and begin processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when we ship the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

Is it necessary to have an account to shop on omtex sports ?

It is necessary that you create one. By creating your own account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Omtex sports?

There are NO hidden charges when you make a purchase. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

What is Cash on Delivery?

If you are not comfortable making an online payment, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for Cash on Delivery (C-o-D) payment is Rs.50000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards, Rupay.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups

Is it safe to use my credit/debit card?

Your online transaction is secure with the highest levels of transaction security currently available on the Internet. omtex sports uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Omtex sports are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

Yes, you can make credit card payments through the Omtex sports mobile site. omtex sports uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section.

In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

What does the different order status mean?

Payment Pending Authorization:Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing:Authorization has been received from the payment gateway and your order is being processed by the seller.
Order Shipped:Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
Order Cancelled:The order was cancelled.

When and how can I cancel an order?

You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Uswith the order number.

What are the delivery charges?

We do not ask for any delivery charges from our customers.

What is the estimated delivery time?

Business days exclude public holidays and Sundays.
Estimated delivery time is dependent on the following factors:
- Product's availability
- The destination to which you want the order shipped to and geographical location of the Seller
'In Stock' For items listed as "In Stock", we will mention the delivery time based on your location pin-code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available': We might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

Why does the delivery date not correspond to the delivery timeline mentioned?

It is possible that we or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

Omtex does not/cannot ship to my area. Why?

Whether your location can be serviced or not depends on
- If the Seller ships to your location
- Legal restrictions, if any, on shipping particular products to your location
- The availability of reliable courier partners in your location
At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible, our logistics will facilitate the pick-up of the item. In case the pick-up cannot be arranged through our logistics, you can return the item through a third-party courier service. Return fees are borne by omtex sports.

How does the delivery process work?

All deliveries are scheduled through reputed couriers. You will be informed when we ship your consignment and will also be provided a tracking number.

We generally ship through DTDC and GATI Logistics wherever possible or will use other reputed courier service providers. During checkout you will be prompted to provide your location's pincode in order to ensure that the seller does indeed deliver to you. All electronic items are insured for theft and damages during transit.

How are items packaged?

Products sold by omtex are shipped in packages with waterproof plastic wrap. Fragile items like electronics are safely secured with bubble wrap. Other sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

How can I track the delivery of my order?

All items sold on Omtex sports are delivered through reputed courier partners including DTDC and GATI Logistics - Omtex sports’ preferred delivery partners. You will be provided a Tracking ID for your order by the respective courier service provider. Order IDs contain tracking information.

There are certain scenarios where it is difficult for us to support returns. Write to us at cs@omtexsports.com in case you want to raise a dispute. Omtex sports looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers are subject to final consent from Omtex sports for settling the dispute.

- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Specific categories like innerwear, lingerie, socks and clothing freebies
- Defective products that are covered under the manufacturer's warranty
- Any consumable item that has been used or installed
- Products with tampered or missing serial numbers
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
- Made-to-order / custom jewellery
- Fragile items, hygiene related items

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refunds are issued when:

- We cannot provide replacement
- When the Customer demands for it.
- In-line with Buyer Protection, when a dispute has been ruled in your favour

What is the pickup process?

Once you have requested for a replacement/return, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received by email - In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt - Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit - Mention the Return ID on the package so that we can acknowledge your return - Please mention Seller's address as specified in the email notification sent to you - Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference Refund/replacement will be initiated as soon as Seller receives the product from you.

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement/return is already dispatched, you can reject the replacement/return item when it is delivered to you.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you. In order to cancel an item in your order:

- Log into your Omtex sports account and go to the 'My Orders' page
- Identify the item you want to cancel and click on the corresponding 'View Details' link
- In the detailed order page, you will see 'Cancel' links against each of the items in that order
- Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
- Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

What are the discounts currently running on your site?

We always have discounts and offers live on the site. We suggest you visit our site to know more.

Do you take international orders?

Yes we do take international orders. You can send a mail to cs@omtexsports.com